Warranty

Every BBX comes with a 12-month manufacturing-defect warranty from the date of purchase, up to a maximum of 1,000 km or 150 hours of use — whichever comes first. The mileage and hours are shown on the bike's display. The warranty applies provided the bike has been used normally and maintained according to the manual. Damage caused by lack of maintenance is not covered. Not covered by the warranty: • Wear parts such as tyres, brake pads, chain, sprockets and cables (available separately in our webshop, usually delivered within 24 hours) • Water damage to the battery, display or charger (use protective covers and store the bike under cover) • Damage caused by incorrect charging of the battery • Damage from falls or impacts • Damage caused by modifications or improper use How to claim: e-mail [email protected] with: • A clear description of the defect • A photo of the defective part • Your proof of purchase (and the mileage/hours on the display) We will assess your claim as quickly as possible and contact you about the solution (repair, replacement or spare part). Even outside the warranty we are happy to help with parts and repair advice. You can also reach us by phone: +31 77 2340 456.

Your bike is checked, fully adjusted, and handed over ready to ride.

Read the safety check for riding, charging, storage, and transport.

View the battery instructions for charging, storage, fire safety, and recycling.