Shipping & Returns
Everything you need to know about delivery, returns, and shipment support from BBXtreme.
BBX B.V.
Headquarters5768 XM Meijel
Nederland
Shipping details
BBXtreme ships with a focus on preparation, careful handoff, and fast support if something around delivery needs attention.
Workshop prep
Every bike is checked, adjusted, and packed before it leaves our workshop.
Home delivery
Your e-bike will be delivered to your home ready to ride and fully adjusted. No assembly required!
Returns window
Free return within 15 days
Delivery
We prepare each order carefully before it leaves our workshop. That means checking the bike, protecting key components, and making sure the setup arrives in the condition it should.
Dispatch & tracking
Once your order is ready to leave, we keep you updated on the shipment status. If a delivery window changes or you need help before arrival, contact us and we will sort it out quickly.
Returns
You have the right to cancel your order up to 15 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be refunded the full order amount including shipping costs.
Shipping support
Questions about transport damage, delivery timing, or how to return something? Reach out and we'll help directly.
Need help with a shipment?
Questions about delivery timing, shipment updates, or a return? Contact the team directly and we'll help sort it out.
Ready to ride
Your bike is checked and dialed in before it gets handed over.
Clear returns
Use the return window and contact us first so we can guide the process properly.