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Frequently Asked Questions
Everything you need to know about our products and services.
Common questions
A quick overview of the things customers ask most before buying, servicing, or receiving a bike.
That depends on the model and its battery. You will find the range per model in the specifications on the product page.
On average, it takes 4 to 6 hours to fully charge a battery. Our batteries can also be partially charged without damage.
Yes! We offer a standard 2-year warranty on both the bicycle and the electrical components, such as the battery and motor.
Certainly! Please contact us to schedule a test drive at a location near you.
Our e-bikes are modular in design. Simply contact us and we will quickly assist you with parts or servicing.
Your e-bike will be delivered to your home ready to ride and fully adjusted. No assembly required!
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Fast answers
Most messages get a reply within one business day.
Ready-to-ride delivery
Your e-bike will be delivered to your home ready to ride and fully adjusted. No assembly required!
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