Got questions? We've got answers!

Frequently Asked Questions

Everything you need to know about our products and services.

Headquarters

Monday09:00 - 18:00

Tuesday09:00 - 18:00

Wednesday09:00 - 18:00

Thursday09:00 - 18:00

Friday09:00 - 18:00

Saturday10:00 - 17:00

SundayClosed

Common questions

A quick overview of the things customers ask most before buying, servicing, or receiving a bike.

The range of our e-bikes is between 60 and 120 kilometres, depending on the model, riding style, terrain and weather conditions.

On average, it takes 4 to 6 hours to fully charge a battery. Our batteries can also be partially charged without damage.

Yes! We offer a standard 2-year warranty on both the bicycle and the electrical components, such as the battery and motor.

Certainly! Please contact us to schedule a test drive at a location near you.

Our e-bikes are modular in design. Simply contact us and we will quickly assist you with parts or servicing.

Your e-bike will be delivered to your home ready to ride and fully adjusted. No assembly required!

Can't find the answer you're looking for? Our team is here to help you get back on track.

Most messages get a reply within one business day.

Your e-bike will be delivered to your home ready to ride and fully adjusted. No assembly required!

Can't find the answer you're looking for? Our team is here to help you get back on track.